Privacy Policy

This Privacy Policy describes how PixelFlow DTF Service ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dtfvendor.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the personal information practices described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Services.

1. Personal Information We Collect

We collect and use several types of information from and about users of our Services, including:

Information You Provide to Us

When you register an account, purchase a subscription, sign up for our newsletter, or otherwise communicate with us, we may collect personal information from you, including:

• Contact information: such as your name, email address, mailing address, and phone number.
• Account information: such as your username, password, and preferences.
• Payment processing: We use Stripe, a secure third-party payment processor, to handle all financial transactions. We do not store your credit card information, complete payment details, or banking information on our servers.
• Design and print files: such as the images and files you upload for processing with our DTF gang sheet generator.
• Communications: such as when you contact our customer service team, we collect information about the communication and any information you choose to provide.

Information We Do Not Collect

To protect your privacy, we do not collect or store:

• Financial information: We do not store credit card numbers, banking details, or other financial information on our servers. All payment processing is handled securely by Stripe.
• Tax information: We do not collect or store Employer Identification Numbers (EIN), tax ID information, or other sensitive tax-related data.
• Social Security Numbers: We do not collect or store SSNs or other government-issued identification numbers.

Information We Collect Automatically

When you use our Services, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

• Usage information: such as information about how you use our Services, including time spent on pages, navigation paths, search terms, and referring pages.
• Device information: such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
• Location information: such as general location information inferred from IP addresses.

2. How We Use Your Personal Information

We use your personal information for various business and commercial purposes, including to:

• Create and manage your account.
• Process your orders and payments.
• Provide you with the DTF gang sheet generation services and other features on our platform.
• Communicate with you about your account, orders, and our Services.
• Respond to your inquiries and provide customer support.
• Send you technical notices, updates, security alerts, and administrative messages.
• Improve our Services and develop new products, services, and features.
• Analyze trends and gather statistical information about how users interact with our Services.
• Prevent, detect, investigate, and respond to security incidents, fraud, and other illegal activities.
• Comply with legal obligations and enforce our Terms of Service.
• With your consent, send you marketing communications about our products and services.

3. Sharing of Personal Information

We may share your personal information in the following situations:

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors: to process your payments securely.
• Cloud service providers: to host our platform and store your data.
• Analytics providers: to help us understand how users interact with our Services.
• Customer service platforms: to help us respond to your inquiries.
• Marketing platforms: to help us communicate with you about our offerings.

Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be transferred as part of such a transaction.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

With Your Consent

We may share your personal information with third parties when we have your explicit consent to do so.

Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes, including to improve our Services and for business development.

4. Cookies and Similar Technologies

We and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Services. Cookies are small text files stored on your device that help us provide and improve our Services. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our Services.

We use the following types of cookies:

• Essential cookies: necessary for the functioning of our Services.
• Analytical/Performance cookies: to count visits and traffic sources.
• Functionality cookies: to recognize you when you return to our Services.
• Targeting/Advertising cookies: to deliver ads relevant to your interests.

5. Your Privacy Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
• Opt-out of Sale/Sharing: You may have the right to opt-out of the sale or sharing of your personal information for targeted advertising.

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us. Please note that you will continue to receive transactional emails necessary for the ongoing use of our Services.

6. Third-Party Services

Our Services may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take steps to delete that information.

10. International Transfers

We are based in the United States, and we process and store information in the United States. If you are located outside the United States, the personal information we collect may be transferred to and processed in the United States or other jurisdictions where privacy laws may not be as comprehensive as those in your country.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you as required by applicable law, which may include posting the revised policy on our Site with a new effective date. We encourage you to review this Privacy Policy periodically.

12. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with additional rights regarding your personal information.

Information We Collect and Disclose

In the preceding 12 months, we have collected and disclosed the following categories of personal information:

• Identifiers (such as name, email address, and IP address)
• Commercial information (such as products purchased and payment history)
• Internet activity (such as browsing history and interactions with our website)
• Geolocation data (such as general location derived from IP address)
• Professional or employment-related information (such as business details for business accounts)

Your Rights Under the CCPA/CPRA

As a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete your personal information
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising your rights
• Correct inaccurate personal information
• Limit the use and disclosure of sensitive personal information

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

13. Texas Privacy Notice

As a Texas-based company, we comply with all applicable Texas data privacy laws. Texas residents have certain rights regarding their personal information under Texas law.

We do not sell your personal information for monetary consideration. However, we may share your information with third parties as described in this Privacy Policy.

If you are a Texas resident and have questions about your rights or how to exercise them, please contact us using the information provided in the "Contact Us" section below.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@dtfvendor.com
• Address: 123 Main Street, Houston, TX 77001, USA